These are tips and word tracks that seasoned professionals have used and have worked to ease the customer into the sales process. Please only give tried and true methods that give consistent results. This board will be the most used by green peas (new salespeople) for getting customers in the door. Be respectful to new members posting even the most obvious of questions.

The types of open-ended questions you use to find out what your customers are looking for, what their hot buttons are, and what makes them want to buy from you.

What methods do you employ to give a truly world-class showcase of your vehicles? Do you start from the engine or the driver's seat. Tell others what you focus on, and under what circumstances, to get your customers from "Just Looking" to "Where do I sign?"

Do you use a specific route each time? Do like to switch it up based on the customer? Tell us about how you handle your test drives and what you say and when.

This is where the pen meets the paper and the guest goes from friendly to frustrated. How do you ease the tension, put them at ease and get the "fair deal"?